Imagine Guitar Company
 
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Shipping & Returns

Shipping to the US and Canada:

Our shipping rates are based on either UPS or Fex ground or premium services and the distance to you from our warehouse here in Florida. If you are closer to us distance wise, we will ship the item using a premium service to you in the most expedient way possible. If you are located in an area that is of considerable distance, we will apply a value shipping method for that package but still try our best with the calculated shipping budget, to get your item to you as quickly as allowed. Our shipping fees are calculated using varying shipping rates, handling fees, insurance, and materials. We use only the best in our in ensuring that your package arrives to you safely.

All Orders are shipped via UPS or FedEx Standard Ground, 3-Day service or Express if within budgeted distance to the United States and Canada only. Weekend delivery is not available.

3 Day service DOES NOT mean you will have delivery in 3 days. Only that will we ship the order using either the FedEx or UPS 3 Day service, which is usually twice as fast as ground. Once your order actually ships, it will ship by either FedEx or UPS 3 Day and arrive in three business days. We make no guarantee on delivery time and are not responsible for delays caused by UPS or FedEx.

Time: FedEx or UPS Ground: Orders that ship FedEx or UPS ground normally take 3-7 business days for delivery.

Time: FedEx or UPS 3 Day: (3 Day is twice as fast as Ground) 3 Day Select does NOT mean you will receive your order three days after the order is placed. It means that once your order actually ships, it will ship be either FedEx or UPS 3 Day and arrive in three business days.

Time: FedEx or UPS Express Service: Please contact us for details and include the title plus date of the product purchased.

If you are local and would like to avoid the shipping charges, please contact us for arrangements.

Overseas Shipping: Please call for a quote.

All international payments by wire transfer ONLY.

Returns

1. 48 Hour approval period - If you are dissatisfied with your purchase, you have 48 hours upon receipt of the item to call or email us to request a return authorization. Do not ship instruments without first obtaining a return authorization number. If we happen to be unavailable by phone, simply send an email noting your desire to return the instrument within 48 hours, and we will follow up with you.

2. In the event of a return, all shipping charges are non-refundable, and are the responsibility of the buyer. Instruments must not be in transit over weekends or holidays - in other words, shipping in either direction must be by a level of service that ensures the guitar will arrive within the same week as it was shipped.

3. You must insure the instrument for full value. Safe return of the item to Imagine Guitars is your responsibility.

For complete details on our guarantees, shipping, and return policies, please write us at : Imagine Guitars, 611 S. Fort Harrison Ave # 160 Clearwater, FL 33756.

Florida Residents will be charged 7% sales tax.

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